IMPORTANT INFORMATION ABOUT COLOR REPRODUCTION
Gang-Run Printing is a process that provides affordable four-color printing. "Gang Run Printing" will combine your job with others having similar sizes and requirement. This allows production costs to be spread out over several jobs, greatly reducing the make-ready/plate charges for each customer. All work is carried out by skilled professional on state-of-the-art equipment to assure you quality work at affordable prices.

Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance. We accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. By placing an order you are agreeing to all Kaieos Design Studio's terms and conditions.

1. Quotations/Estimates
Prices posted on this web site are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

2. Payment Terms
All orders must be prepaid due to the speed of our turnaround. We reserve the right to place your job on hold if the credit card declines or if we are waiting for payment via check. If we receive a check we can wait up to 4 days for that check to clear before proceeding with order.

3. Orders
KAIEOS DESIGN STUDIO Inc. reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. KAIEOS DESIGN STUDIO Inc. is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The client guarantees the legal title of all matter submitted to KAIEOS DESIGN STUDIO Inc. for printing and/or publication.

4. Cancellations
Due to our quick turnaround time, we process jobs as soon as we receive them and because each order is unique to customer and has no re-sale value . All sales are final. No refunds are available on orders unless no files have been prepared for printing and no email proof has been sent. In the case of a refund on an order that printing has not started, a $10 processing fee will be charged for Printing only jobs and a $35 fee will be charged for Mailing services jobs where we have already processed the mailing list. If an order is cancelled after we have sent you a proof a $35 fee will be charged. You are not able to cancel a job after 4pm the day the order was submitted.

All orders that exceed 15 business days from the time a proof is sent ( including design proofs and prepress proofs), will not be refunded. An In house credit is available for orders that are in proof status and have not been printed. Design charges may apply for date or graphical changes to accommodate the delay in print.

Please note that, due to contractual terms with our list service provider (USAData), we are unable to refund any aspect of a list order purchased through our list portal.

If you need to cancel an order you must email customer service at sales@kaieos.com then follow up by calling 1800.507.6838 and speak to an Kaieos Design Studio representative to avoid any confusion with cancellation charges.

5. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. KAIEOS DESIGN STUDIO Inc. can re quote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with KAIEOS DESIGN STUDIO Inc. are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

6. Liability
Kaieos Inc liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. KAIEOS DESIGN STUDIO Inc. warrants that every product manufactured by it meets industry standard for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. KAIEOS DESIGN STUDIO Inc. makes no other warranty and no actions or words of KAIEOS DESIGN STUDIO Inc. or its officers, employees or agents shall constitute a warranty.

7. Indemnification
The customer represents that it has the legal right to produce all printed materials ordered from KAIEOS DESIGN STUDIO Inc. . In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against KAIEOS DESIGN STUDIO Inc. based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by KAIEOS DESIGN STUDIO Inc. ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold KAIEOS DESIGN STUDIO Inc. harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending KAIEOS DESIGN STUDIO Inc. against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing KAIEOS DESIGN STUDIO Inc. for any legal fees and expenses it reasonably incurs in responding.

8. Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy of the original computer files, artwork and transparencies. KAIEOS DESIGN STUDIO Inc. is not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the client. Until KAIEOS DESIGN STUDIO Inc. can evaluate digital input, no claims or promises are made about our ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize client-supplied files will be charged at our current rates. KAIEOS DESIGN STUDIO Inc. does not archive your work for longer than it takes to produce the final product. Please save your work!
DO NOT send any "one-of-kind" transparencies, prints or artwork.

9. Alterations/Corrections
Client alterations must be specified in writing and must include all corrections or changes from the original specifications. Such work will be charged at our current rates.

10. Proofs
IF you select "email proof" we will send you an email proof shortly after receiving it in our production department, this can take up to 24 hours when we are very busy. so please reply as quickly as possible. Please take note that an email proof is by no means an accurate color reproduction of your final printed piece but is a final opportunity for you to check the layout, bleeds, crops and final text. If you select No proof the requested job will be sent to press without your approval, by selecting "NO PROOF" you agree that anything wrong with the file, including but not limited to (spelling, bleeds, resolution, file size, and file format) is strictly the customers responsibility.

After we send you an email proof and you determine that you need to submit new files you can do so by Uploading Your New Files Here. You are required to give us a call or email after new files have been uploaded. Due to the time it takes to pre-flight and prep your files, a $25 fee will be assessed each time you submit new artwork. If you need to submit new files because the original files are corrupt you will not be charged.

By the time your job gets in our hands and we are ready to go to print, all edits should be finalized, the copy carefully proofread and all design issues should be settled. We we will not take responsibility for any copy or design errors committed on your part. Kaieos is also not responsible for any wrong dates or misspelled words in files submitted by customer or jobs approved by customer upon design completion.

On large orders KAIEOS DESIGN STUDIO Inc. will submit color proofs for the customer's review and approval if requested. A high-resolution color proof is available for an additional $70 on all printed material excluding gang-run items. A minimum shipping charge of $25 is required to send a proof via express air shipping. Proofs must be returned to Kaieos marked "O. K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. Kaieos will not be responsible for undetected production errors if:

Proofs are waived by the client;
The work is printed per the client's written OK;
Requests for changes are communicated verbally.
All requests for changes of any kind must be made in writing to avoid mistakes.
If No Proof was selected.

11. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a "pleasing color" variation between color proofs and the completed job [as determined by generally accepted trade technical methods] is to be expected. When such a variation occurs, it will be considered acceptable performance.
**Please note that the size of your final printed piece can actually be a 1/16 of an inch smaller than the size ordered due to the thickness of the blade and the layout of a gang style run.

12. Overruns/Under runs
KAIEOS DESIGN STUDIO Inc. will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. The generally accepted trade practice is plus or minus 5%.

13. Delivery
Charges for delivery of materials and supplies from the client or the client's supplier to KAIEOS DESIGN STUDIO Inc. are not included in quotations unless specified. KAIEOS DESIGN STUDIO Inc. is not responsible for delays and/or damage incurred during shipping. Title for finished work passes to the customer upon delivery to the carrier at shipping point; or upon mailing of invoices for the finished work or its segments, whichever comes first.

14. Claims
Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, KAIEOS DESIGN STUDIO Inc. and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that KAIEOS DESIGN STUDIO Inc s’performance has fully satisfied all terms, conditions and specifications.

15. Disputes & Venue
For legal purposes, the venue for any dispute shall be Santa Clara, California, USA

16. Right to Subcontract
KAIEOS DESIGN STUDIO Inc. shall have the right to assign any portion of the work required to another contractor

17. Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion. Please see RMA Returns.

18. Turnaround Guarantee
KAIEOS DESIGN STUDIO.com guarantees its turnaround. Please review each product page for specific turnaround times. Turnaround begins after you approve your proof. If you approve your proof after 4pm it will be considered approved on the next business day. Business day's are considered Monday - Friday. Holidays are excluded. If your order is shipped after necessary turnaround time we will issue a 10% discount towards your next order with design services.

In order to receive this credit you must sent billing@kaieos.com an email stating that your turnaround times were not met and that you would like a credit applied to your account.

If you are unable to use your product, due to us not meeting our posted turnaround time, please fill out an RMA and we will review your order. If deemed our fault we will apply a full credit to your account, once the product is returned. For mailers please see mailing turnaround.

19. Privacy Statement
Any information KAIEOS DESIGN STUDIO Inc. collects from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by KAIEOS DESIGN STUDIO Inc.
Please see privacy statement

20. Samples
We reserve the right to distribute free samples of your order. Your images will not be used in any national advertising without your prior consent.

21. Billing
Your credit card bill will read "Kaieos Design Studio."

22. Inkjet Proofs
Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printed sample. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices,and film-based proofs.

23. Changes
KAIEOS DESIGN STUDIO Inc. may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise.

24. Postage Credit card fees
Kaieos adds 5% to all postage costs. This cost covers our credit card processing fee. This charge is only for postage due to profit margin of postage.

25. Coating
When offering the free UV coating special we'll do everything possible to UV coat the front side of your order. There are times and circumstances that are out of our control where we wont be able to guarantee UV coating. If you would like to be guaranteed UV then please make a note in the special instructions and we will charge 10% of printing cost to insure your cards receive UV.

26. Approved Proofs
When a proof is approved you are agreeing that spelling, dates, phone numbers, and layout is ready to print. KAIEOS DESIGN STUDIO is not responsible for any errors once the proof has been approved.

Design Copyright
27. All materials we create in producing your postcard are the property of KAIEOS DESIGN STUDIO . This includes typeset layouts and color scans. These materials will NOT be sold or given to any other party. We reserve the right to distribute free samples of your postcard. Your images will not be used in any national advertising without your prior consent.

UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO ANY CUSTOMER FOR SAID CUSTOMER’S LOSS OF BUSINESS, LOSS OF PROFITS, POSTAGE OR OTHER CONSEQUENTIAL DAMAGES SUFFERED BY SUCH CUSTOMER AS A RESULT OF ANY ERROR, MISTAKE, OR FAILURE OF US TO PERFORM SERVICES. THIS INCLUDES BUT NOT LIMITED TO; LIST ADDITIONS, REQUESTS MADE AFTER ORDER APPROVED, AND USPS
ERROR.

This policy was updated on December 14, 2007